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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Process & EMEA-Specific Considerations | 10% | - EMEA region market and compliance requirements - Partner tools and resources for sales - Proposal development and closing strategies |
| Topic 2: HP pMPS Overview & Value Proposition | 25% | - Introduction to HP pMPS (print Managed Print Services) - Business benefits and value for customers - Differentiation from competing solutions |
| Topic 3: Customer Needs Analysis & Solution Design | 30% | - Assessing costs, productivity and security needs - Identifying customer printing environment requirements - Designing appropriate pMPS contract models |
| Topic 4: Remote Monitoring & Service Delivery | 15% | - Supplies fulfillment and proactive support - Implementation and onboarding process - HP Remote Monitoring technology and functions |
| Topic 5: pMPS Contract Structure & Pricing | 20% | - Cost-per-page, base fee and additional services - Contract renewal and modification options - Contract terms, duration and billing models |
1. What purpose does HP Embedded Capture serve in a network environment?
A) enhances authorization and authentication features
B) enforces IT baseline policies
C) manages the HP imaging and printing fleet
D) enhances digital sending capabilities
2. Within HP EDP, how can a salesperson generate a summary report to show their "Pipeline" of opportunities?
A) Sales people cannot generate their own reports; all reports are automated and emailed quarterly as a function of the HP Smart Portal.
B) The sales person requests "Pipeline" reports from the HP EDP administrator role within their organization.
C) Reports can be generated directly via the HP EDP Portal, by selecting Reports and My Opportunity Pipeline.
D) Pipeline reports are only available via the support desk, HP Infocenter.
3. What is one of the main functions of HP Remote Monitoring?
A) to produce reports on user statistics for a customer's entire printer fleet
B) to capture error messages on devices and supplies
C) to report the supplies usage and page counts on HP fleets within a pMPS contract
D) to manage and restrict color usage within the customer's environment
4. What are the four categories of HP imaging and printing solutions strategy?
A) manageability, security, mobility, and workflow
B) document management, version control, workflow improvement, and fleet management
C) courtesy, security, integrity, and robustness
D) optimization, management, improvement, and version control
5. Which statements best describe the HP Service Portal? (Select two.)
A) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.
B) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
C) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
D) It is a website for maintaining the remote monitoring software.
E) It is a website explaining the services available with HP pMPS.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A,D |
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