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| Section | Objectives |
|---|---|
| Topic 1: Customer Requirements & Solution Design | - Cost optimization and ROI in SMB deployments - Scalability and migration strategies |
| Topic 2: IP Telephony & Network Fundamentals | - SMB telephony system deployment models - VoIP basics and SIP concepts |
| Topic 3: Siemens OpenScape SMB Solutions | - OpenScape Office architecture and capabilities - Unified Communications for SMB customers |
| Topic 4: Small & Medium Business Sales Fundamentals | - Sales strategy for SMB communication solutions - SMB market positioning and customer segmentation |
| Topic 5: Sales Process & Competitive Positioning | - Competitive differentiation in SMB UC market - Value-based selling techniques |
1. What are the features of Siemens OpenStage devices? (Choose three)
A) They have innovative control elements, such as a touch sensitive wheel, called TouchGuide(TM) that allows easy access to the menu-driven user interface.
B) They support VoIP.
C) They have a high-quality speaker phone that has been specially designed for conference calling.
D) They support compatible third-party applications through XML standard-based technology.
2. Which factors create an impetus for customers to invest in communications? (Choose two)
A) The demand of Internet users for tools and software that help them in online transactions.
B) The customers' desire to take advantage of cheaper digital phone services.
C) The rise in new Internet-style voice services from reliable public network providers.
D) The ease of providing users with software that helps them use their PCs as a part of the communication system.
3. Which of the following is the standard speech transmission protocol used with VoIP networks?
A) H.323
B) SIP
C) MGCP
D) RTP
4. Which best describes Siemens' most recent application specifically tailored to the needs of the small and medium sized businesses?
A) LifeWorks
B) OpenScape
C) Unified Communciations
D) OpenScape Office
5. What is Web conferencing?
A) A telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call.
B) A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.
C) A type of groupware, also called visual collaboration.
D) Live meetings or presentations over the Internet.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: C,D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |
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