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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the key business units and teams supporting IT asset and service management processes.
B) It provides an overview of the key business units which helps identify the unit managers to interview.
C) It identifies the most important key business units using the IT asset and service management solution.
D) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.

2. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the application and infrastructure provide no foundation for end-to-end business service automation.
B) Because IT departments have not invested in people, process, and technology skills enablement.
C) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
D) Because the cost of infrastructure continues to rise as application complexity decreases.

3. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has certified personnel to administer the solution after it is deployed
B) If the design includes IBM Tivoli Storage Manager to back up the solution components
C) If the design meets the functional, performance, and scalability requirements
D) If the customer has competitive products deployed

4. What has to be considered in the service design stage according to ITIL?

A) the design of measurement systems, methods, and metrics
B) the design of Service Level Agreements
C) the design of functions and applications
D) the design of the service catalog

5. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM SmartCloud Control Desk
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Endpoint Manager
D) IBM Composite Application Manager
E) IBM Tivoli Application Dependency Discovery Manager

Solutions: