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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses

2. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Incident management
B) Lifecycle management
C) Compliance management
D) Event management

3. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an additional 5,000 end user licenses
B) Define the new users in the existing IBM SmartCloud Control Desk
C) Build a separate instance of IBM SmartCloud Control Desk
D) Buy an IBM SmartCloud Control Desk for Internal Service Provider license

4. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) Database interface tables
B) CORBA
C) Windows Communication Foundation
D) Web services
E) ODBC

5. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Problems
B) Purchase Orders
C) Web Service Library
D) Incidents
E) Solutions
F) Inventory

Solutions: