EXIN ITILFNDv4 valid study dumps : ITIL 4 Foundation

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What must always be done before an activity is automated?

A) Check that suitable new technology has been purchased
B) Ensure the solution removes the need for human intervention
C) Check that the activity has already been optimized
D) Ensure that DevOps has been successfully implemented

2. Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A) Collaborate and promote visibility
B) Think and work holistically
C) Progress iteratively with feedback
D) Start where you are

3. Which statement about problems is CORRECT?

A) Problems must be resolved quickly in order to restore normal business activity
B) Problem prioritization involves risk assessment
C) Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis
D) Problems are not related to incidents

4. Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A) Service level management
B) Service desk
C) Change enablement
D) Monitoring and event management

5. Which statement about managing incidents is CORRECT?

A) Low impact incidents should be resolved efficiently, making logging unnecessary
B) Incidents with the lowest impact should be resolved first
C) The 'incident management' practice should use a single process regardless of the impact of the incident
D) Low impact incidents should be resolved efficiently so the resource required is reduced

Solutions: