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| Section | Objectives |
|---|---|
| Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Sourcing and procurement - Inventory management |
| Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) |
| Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle - Cause-and-effect diagrams (fishbone diagrams) - Six Sigma methodology - Statistical Process Control (SPC) |
| Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Just-in-Time (JIT) and Kanban systems - Aggregate planning - Theory of Constraints (TOC) - Material Requirements Planning (MRP) |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria |
| Competency 7: Forecasting | - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures |
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
1. Which total quality management (TQM) process consists of 13 published standards and guidelines?
A) ISO 9002
B) ISO 9000
C) ISO 9001
D) ISO 1400
2. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?
A) Observed time
B) Performance time
C) Normal time
D) Standard time
3. The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?
A) 8
B) 7
C) 5
D) 9
E) 6
4. What is the measure of how much supply chain is owned or operated by the manufacturer?
A) Outsource integration
B) Vertical integration
C) Horizontal integration
D) Insource integration
5. Which two statements are true about effective capacity?
Choose 2 answers
A) An effective capacity is lower than design capacity.
B) An effective capacity is a temporary measure used to achieve design capacity.
C) An effective capacity maintains a minimum output rate under normal conditions.
D) An effective capacity is a permanent measure used to achieve design capacity.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,D |
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