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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Escalation status
B) Escalated Date
C) Channel type
D) Warranty

2. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Create a code list restriction for standard and extension fields
B) Create an extension field and define its properties
C) Assign a page layout to achieve dynamic user interfaces.
D) Enter default extension field values based on business logic

3. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) SPNEGO
B) SAML
C) X 509
D) OpenlD2.0

4. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Google Docs
B) MindTouch
C) SAP Jam
D) Microsoft SharePoint

5. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Discount list
B) Campaigns
C) Personal addresses and contacts
D) Account hierarchies
E) Business configuration

Solutions: