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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit receives a donation from a family foundation. What should the consultant recommend to ensure the donation is reflected on the family's household record?

A) Use Account Soft Credits to credit the household.
B) Add an additional Account lookup field on the Opportunity for the household.
C) Use a GAU Allocation to credit the donation to the household.
D) Add an Account lookup field on the Payment for the Opportunity for the household.

2. A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe. Which two storage considerations should the consultant take into account before recommending an email platform? (Choose 2)

A) Campaign Member records use less storage space than custom object records.
B) Email subscribers' activities can be retained for a certain length of time.
C) Unsubscribed Leads should be deleted from Salesforce immediately.
D) Subscribers must be synced as Leads and Campaign Members in NPSP.

3. A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management. What are three reasons the consultant can share to emphasize the value and importance of governance? (Choose 3)

A) Compliance
B) Delivery Speed
C) Cost savings
D) Technical interoperability
E) Security

4. A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer is hitting governor limit errors on a particular job. Which action should the consultant take to resolve the issue?

A) Decrease the batch size for that job.
B) Increase the batch size for that job.
C) Reschedule that nightly job.
D) Schedule that job to run more frequently.

5. A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them. What should the consultant recommend?

A) Sender Authentication Package
B) Customer Data Platform
C) NPSP Address Management
D) Insights Platform Data Integrity

Solutions: