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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
B) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
C) The Hierarchy Manager tool is accessed through Editor.
D) Agent Blending Administrator is accessible through Analyst.

2. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
B) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
C) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
D) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
E) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.

3. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
B) An Incorrect IP address has been configured for the PG230RM.
C) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
D) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
E) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.

4. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 3
B) 14
C) 10
D) 4
E) 13

5. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The agents was not aware of the new completion code.
B) The completion code was not assigned to a short-cut key.
C) The new completion code Is not available for use untilafter the next dialer restart.
D) The new completion code is an agent completion code.
E) The new code was not available because it was created on another dialer in the pod.

Solutions: