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NEW QUESTION # 14
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Discounts.
- B. Adjustment using Context rules
- C. Customizations using CPQ Hooks
- D. Promotions
Answer: B
NEW QUESTION # 15
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?
- A. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
- B. Accommodate the feature since otherwise business representative will not accept the iteration results.
- C. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
- D. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
Answer: D
NEW QUESTION # 16
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Handle the complex business processes manually outside the IT landscape.
- B. Access the entire architecture to identify application that can be decommission.
- C. Harmonize their business plan to reduce the complexity
- D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
Answer: B,C
NEW QUESTION # 17
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
- C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
- D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
Answer: A
NEW QUESTION # 18
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use a Bulk API connector via middleware
- B. Use industry order management to inform the assurance platform as a part of the orchestration plan
- C. Use platform events and GetAsset API
- D. Use an on-demand data pull from communication cloud using REST API from servicer assurance
Answer: B
Explanation:
To synchronize assets with the assurance platform in real-time, utilizing Industries Order Management as part of the orchestration plan (A) is the most integrated approach. This enables the automatic notification of the assurance platform upon any sales or MACD order placement, ensuring timely asset synchronization without the need for manual intervention or periodic data pulls.References:Salesforce Industries Order Management documentation on orchestration and real-time integration best practices.
NEW QUESTION # 19
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
- A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
- B. Create one decomposition relationship each from all commercial offerings to the same technical product
- C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
- D. Create one decomposition relationship each via one parent class product from all commercial offerings
Answer: D
NEW QUESTION # 20
UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?
- A. To understand how long, the data load in production should take
- B. To identify the data error that was not surfaced during testing with subset of data
- C. To identify the risk of hitting governor limit with the production load
- D. To identify the metadata related error not previously seen with a subset of data
Answer: B,C
NEW QUESTION # 21
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Analyze an external data storage system for more cost effective data storage
- B. Calculate the file and data storage required based on required data volume and file attachment requirements.
- C. Access the archiving strategy and determine how storage will be cleared though archiving.
- D. Analyze the storage usage of the existing legacy system
- E. Identify the storage needs between data storage and file storage.
Answer: B,C,E
Explanation:
To assess storage needs, it ' s important to analyze the archiving strategy (B), calculate the required data and file storage based on data volumes and attachment requirements (D), and differentiate between data storage and file storage needs (E). These steps help ensure that storage is optimized and costs are managed effectively.
References:Salesforce documentation on data and file storage management and archiving strategies.
NEW QUESTION # 22
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
- A. Use CPQAppHandler Methods
- B. Use EPC APIs
- C. Use Digital Commerce APIs
- D. Use Cart Based APIs
Answer: C
Explanation:
For Airtalk to quickly integrate its portal application with Mobitel ' s Communication Cloud for upselling purposes without migrating products, using Digital Commerce APIs is the most effective strategy. These APIs are designed for integrating external commerce platforms with Salesforce ' s CPQ and order management system, allowing Airtalk to access and sell Mobitel products through its consumer portal efficiently.
References:Salesforce Communications Cloud Digital Commerce API documentation and integration guides.
NEW QUESTION # 23
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
- A. Create an attribute on business internet offers and use attribute based pricing
- B. Create price list per region and use context Rules to determine the correct Price List
- C. Create price list and price list entries associated with context Rules per region
- D. Create base price list and multiple child price list per region
Answer: B,C
Explanation:
To meet regional pricing requirements and allow customers to see prices before adding to the cart, creating price lists and entries associated with context rules per region (A), and using context rules to determine the correct price list based on the region (C) are effective strategies. This allows for dynamic pricing adjustments based on customer location, ensuring competitive and region-specific pricing is displayed.References:
Salesforce CPQ documentation on price lists, entries, and context rules.
NEW QUESTION # 24
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
- A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
- B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
- C. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
- D. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
Answer: C
NEW QUESTION # 25
What are the 3 keys inputs used by order management to determine the output of MACD order.
- A. Fulfillment request and fulfillment request line records
- B. Order and order item details
- C. Assets and inventory item records
- D. Commercial and technical product configurations
- E. Quote and quote line items records
Answer: B,C,D
NEW QUESTION # 26
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model the Ethernet access device as a child product of the dedicated internet service offer
- B. Model dedicated internet service as a child product of the Ethernet access device offer.
- C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
- D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
Answer: C
NEW QUESTION # 27
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
- A. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
- B. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
- C. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
- D. User, Person Account, Billing Account, Service Account, Contacts, Assets.
Answer: D
Explanation:
When migrating B2C customers and their services into Salesforce Communications Cloud, the sequence of entity migration is crucial for maintaining data integrity and relationships. The recommended sequence starts with User and Person Account migration, ensuring that all customer-related information is correctly aligned.
Following this, Billing Accounts and Service Accounts should be migrated to set up the financial and service structures. Contacts come next as they are associated with Accounts. Lastly, Assets are migrated as they represent the subscribed products and services. This sequence ensures a smooth transition of customer service data into Communications Cloud.References:Salesforce Communications Cloud migration best practices and data model documentation.
NEW QUESTION # 28
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use a Bulk API connector via middleware
- B. Use industry order management to inform the assurance platform as a part of the orchestration plan
- C. Use platform events and GetAsset API
- D. Use an on-demand data pull from communication cloud using REST API from servicer assurance
Answer: B
NEW QUESTION # 29
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