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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit is migrating from a legacy donor management database. The database has donor contact information, donation history, and payment information. How should the consultant load the data from the database using a single file to create the related records?

A) Data Import Wizard
B) Data Loader
C) Workbench
D) NPSP Data Importer

2. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?

A) Engagement Plan Template changes need to propagate through t7he pla8tform.
B) The development manager requires additional permissions for the new Engagement Plan Template changes.12
C) Engagement Plan Template changes must be accepted by the user on the Template detail record first.34
D) Changes to Engagement Plan Templates only affect new Engagement Plans.56

3. A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time. How should the consultant configure Salesforce to meet the requirement?

A) Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.
B) Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records in Volunteers for Salesforce.
C) Use the Job Recurrence Schedule functionality in Volunteers for Salesforce to create the volunteers' schedules.
D) Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.

4. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

A) Send List Email
B) Elevate
C) Email-to-Case
D) Account Engagement

5. A nonprofit has its organization-wide sharing settings for all objects set to Private and is using Program Management Module to track Service Deliveries. A subset of Service Delivery records should be visible to selected staff. How should a consultant meet this requirement?

A) Update the assigned Permission Set.
B) Create and assign a new profile.9
C) Create a criteria-based sharing rule.
D) Update default sharing to Public Read/Write.

Solutions: