Oracle 1Z0-1038-21 valid study dumps : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
B) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
C) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

2. Which three actions can a guide branch out to?

A) Inserting another guide
B) Calling an add-in
C) Calling a URL
D) Firing a named event
E) Creating anincident

3. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Check the customized regional and language settings of your workstation or personal computer.
B) Reduce the picture scale of the report.
C) Update the hash value to match the hash declared at the end of the file.
D) Check if the exported file was generated by a product version that is older than the existing product version.

4. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) syndicate chat widget
B) proactive chat widget
C) business rules
D) configuration settings

5. When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

A) EGW_PASSWD_CREATE
B) EGW_UPDATE_BY_CREATE
C) EGM_ENABLED
D) EGW_SEND_EMAIL_HEADERS
E) EGW_PASSWORD_UPDATE_ENABLED

Solutions: