Microsoft MB-220 valid exam dumps : Microsoft Dynamics 365 Marketing Functional Consultant

Exam content drifts, and preparation that ignores that fact quietly fails. ValidDumps keeps its 250 Microsoft Dynamics 365 Marketing Functional Consultant practice questions aligned with the live exam, and every 2026 purchase includes 365 days of free updates.

Microsoft MB-220 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics 365 Marketing Functional Consultant
Exam Number:	MB-220
Certificate Validity Period:	Retired (previously certifications were valid for 1 year and required renewal)
Exam Duration:	120 minutes
Exam Format:	Multiple response, Build list, Case study, Multiple choice, Best answer
Passing Score:	700 / 1000
Related Certifications:	Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate
Real Exam Qty:	40-60
Exam Price:	$165 USD (varies by country/region)
Available Languages:	Chinese (Simplified), Korean, Japanese, French, Spanish, English, Portuguese (Brazil), German
Recommended Training:	Dynamics 365 Marketing Documentation Microsoft Learn MB-220 Learning Path
Exam Registration:	Microsoft Certification Portal Pearson VUE Exam Registration
Sample Questions:
Exam Way:	Online proctored or in-person at authorized testing centers
Pre Condition:	No formal prerequisites required, but experience with Dynamics 365 and marketing automation is recommended.
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-220/

Microsoft MB-220 Exam Syllabus Topics:

MB-220 Exam FAQ: Read This Before You Register

Microsoft Dynamics 365 Marketing Functional Consultant Sample Questions:

Question 1

You create a customer survey. Contoso wants to make sure that the survey is accessible to their sales team.
You use the survey as part of a customer journey, where you have written conditional logic to create leads based on the survey responses from each contact. These leads will be processed by Contoso's Sales team.
The sales team wants to send out surveys whenever they qualify a Lead. Contoso does not want the sales team to have access to the Dynamics 365 Customer Voice app.
What should you do to achieve this goal?

A. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse to enable the feature for all licensed Dynamics 365 applications.
2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
"Send Survey" button on the Lead record.
B. 1. Click on "Enable Customer Voice on Sales Hub".
2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
"Send Survey" button on the Lead record.
C. 1. Install the "Send Customer Voice survey from Dynamics 365 app" in the Sales Hub app.
2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the
"Send Survey" button on the Lead record.
D. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse to enable the feature for all licensed Dynamics 365 applications.
2. Create a Power Automate flow to send a survey automatically every time a lead is qualified.

Question 2

You need to create a customer journey. You are looking through the gallery of existing customer journey templates to select one to use.
Which pieces of information will help you decide which template to use?

A. Target, Recurrence, Purpose, Name
B. Language, Purpose, Target, Recurrence
C. Language, Owner, Target, Recurrence
D. Purpose, Target, Recurrence, Description

Question 3

You work for a non-profit organization where donations are registered and managed within the same Microsoft Power Apps environment where Dynamics 365 Customer Insights - Journeys is enabled and used.
The donation table has a direct link to a contact record. When people cancel a donation, a reason is added through an option list.
When a donation is cancelled and becomes deactivated, the donation team wants to trigger a real-time journey to send a confirmation and call-to-action for a single donation. To accomplish this, you work with the donation team and create the journey and a Microsoft Dataverse trigger for the donation table. However, there are some cancellation reasons that are NOT applicable and should NOT be included in the journey.
You need to ensure that certain cancellation reasons are excluded and do NOT start a customer journey.
What should you do?

A. On the Dataverse trigger, set the attribute that activates the trigger to the Status field instead of the Cancellation Reason field,
B. Create an exclusion segment of contacts that have donations with specific cancelation reasons. Add this segment to the real-time journey as an excluded segment.
C. Add an attribute tile in the real-time journey. Add filter conditions with the applicable cancelation reasons. Only add the email tile to the applicable branch.
D. In the creation step of the customer journey, add filter conditions to specify which cancellation reasons it should run on.

Question 4

Your boss has asked you to send out a simple email campaign using a Customer Journey.
Which four activities must you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 5

Your organization recently implemented Microsoft Dynamics 365 Marketing. You are educating the marketing team on tools that are available to protect your sender's reputation, such as the backend suppression lists.
You need to recommend the backend suppression list that will prevent emails from being sent to certain domains known to be harmful to your senders' reputation.
Which backend suppression list should you recommend?

A. Email complaint suppression
B. Hard bounce suppression
C. Pattern suppression
D. Spam complaint suppression

Solutions: