Huawei H21-287_V1.0 valid exam dumps : HCSP-Presales-Service(AICC) V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

A) The UAP itself uses a pre-configured widget or iframe to display the CRM page.
B) A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
C) The CTI server makes a direct SQL query to the CRM database.
D) The ICD engine fetches the data as part of the routing logic.

2. What is the primary security concern associated with remote agents using softphones on their personal computers?

A) The quality of the agent's headset.
B) The operating system version on the computer.
C) The speed of the agent's home internet connection.
D) The potential for malware on the computer to intercept voice data or keylogs.

3. A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?

A) Use the IVR's speech recognition engine to transcribe the call live.
B) Send the audio recording to the cloud AI service after the call ends.
C) Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
D) Rely on the agent to manually request suggestions by clicking a button.

4. In the context of AICC security, what is "role-based access control" (RBAC)?

A) A feature for blocking unwanted calls.
B) A technique for encrypting voice calls.
C) A protocol for authenticating SIP endpoints.
D) A method for restricting system access to authorized users based on their role within the organization.

5. A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.

A) True
B) False

Solutions: