EXIN EX0-101 valid exam dumps : ITIL Foundation V 3.0 & ITIL Foundation

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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following activities would be performed by access management?

A) Managing access to computer rooms and other secure locations
B) Managing access to the service desk
C) Providing physical security for staff at data centers and other buildings
D) Managing the rights to use a service or group of services

2. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and change management
B) Availability management and service level management
C) Supplier management and availability management
D) Supplier management and service level management

3. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Be kept up-to-date on the progress of an activity
B) Be accountable for the outcome of an activity
C) Perform an activity
D) Manage an activity

4. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be chaired by the IT director
B) The ECAB will be used for emergency changes where there may not be time to call a full CAB
C) The ECAB considers every high priority request for change
D) Amongst the duties of the ECAB is the review of completed emergency changes

5. What is the BEST description of an operational level agreement (OLA)?

A) A document that describes to a customer how services will be operated on a day-to-day basis
B) An agreement between the service provider and another part of the same organization
C) An agreement between the service provider and an external organization
D) A document that describes business services to operational staff

Solutions: