BBPSD CSFX valid exam dumps : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Prioritising tasks means:

A) Using your best marketing material.
B) Spending longer on the first task that you have to do in the day.
C) Telling which customer is going to be served next.
D) Deciding which tasks need to be done immediately and which can wait.

2. Which of the following is the most important reason for getting customer feedback:

A) To improve the overall customer experience.
B) To improve sales.
C) To establish a customer database.
D) To be seen to be responsive to customers.

3. Which of the following is the most important reason for getting customer feedback:

A) To improve the overall customer experience.
B) To improve sales.
C) To establish a customer database.
D) To be seen to be responsive to customers.

4. A customer service professional is defined as someone who:

A) Has the skills to deal effectively in customer facing roles.
B) Has a number of years experience in a customer service role.
C) Trains salespeople in how to deal with customers.
D) Always makes the most sales in a day.

5. A concentrated targeting strategy is used when a product or service has:

A) Been selected for a product with more than one customer segment.
B) Not been differentiated in the market place.
C) Been specially developed for a particular market segment.
D) More marketing resources allocated to it.

Solutions: