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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When working on a Problem Management Record (PMR), how should the L1 support professional contact the customer?

A) Call the customer as it is quicker to talk to them to figure out the issue.
B) Communicate in the fashion desired by the customer.
C) Call or email them, both are useful tools of communication.
D) Email the customer as it is quicker than calling them.

2. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 4 hours
B) 3 business days
C) 5 business days
D) 1 hour

3. On EcuRepwhat file action for the problem analysis section is valid?

A) Explore
B) Log analyzer
C) Search Files
D) IBM Thread and Monitor Analyzer

4. At what stage must the OneTeam Format Alter (1654) be completed?

A) Before escalating the PMR to L2 support.
B) After the customer has been contacted for the first time.
C) When analyzing the problem.
D) During Problem Management Record (PMR) closure.

5. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?

A) Transaction data
B) Test Case
C) Transfer
D) Target

Solutions: