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Apple Desktop Service Certification Sample Questions:

1. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A) Verify that no new symptoms have occurred.
B) Leave the computer on overnight.
C) Run Apple Service Diagnostic video tests for the Power Mac G5.
D) Start up the computer in Target Disk Mode to test the internal hard drive.
E) Run all Apple Service Diagnostic tests for the Power Mac G5.
F) Verify that the original symptom is resolved.

2. A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A) The Internet Connect application
B) Network system preferences
C) Mac OS X Software Update
D) Computer and cable modem compatibility

3. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Error beep at startup
B) No video at startup
C) Distorted video at startup
D) Blinking question mark at startup

4. Which of the following is the format used to describe a version of Apple diagnostic software used with PowerPC Macs?

A) 2.5.8
B) 3S107

5. Which one of the following is NOT a risk when working around CRTs?

A) Implosion
B) Overheating
C) Electric shock
D) Toxic materials

Solutions: