Cisco 300-830 valid exam dumps : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) H.323 gatekeeper zones
B) Static RTP pinning
C) CAC and adaptive video resolution
D) SIP normalization scripts

2. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Queues configuration.
B) Verify that the Webex Contact Center channels are associated.
C) Review the Webex Contact Center Analyzer that checks the call logs.
D) Review the Webex Contact Center Flows configuration.

3. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) incorrect email asset SMTP server port
B) incorrect email asset SMTP server security method
C) incorrect email asset SMTP server username
D) incorrect email asset SMTP server address
E) email asset not registered to Webex Engage

4. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A) Assign skill criteria to the agent teams that are grouped into call distribution groups.
B) Associate agents directly with the queue.
C) Assign call distribution groups to queues.
D) Assign skill profile directly to agents.
E) Associate skill criteria to the queues.

5. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A) DNIS entries in Flow Designer
B) queue that has skills
C) queue that has teams
D) softphone of the agent registered in Webex Contact Center
E) Interactive Voice Response using the Script Editor

Solutions: