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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM20F.EN |
| Exam Price: | USD 215–265 / EUR 190–240 |
| Passing Score: | 65% (26/40) |
| Available Languages: | English, Korean, Brazilian Portuguese, Japanese |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Lifelong |
| Related Certifications: | ISO/IEC 20000 Professional ISO/IEC 20000 Expert ITSM20FB Bridge Exam |
| Exam Format: | Multiple-choice questions, No notes/electronic aids, Closed-book |
| Real Exam Qty: | 40 |
| Recommended Training: | A Guide to ISO/IEC 20000-1:2018 EXIN Official Courseware |
| Exam Registration: | Pearson VUE Official EXIN Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested in ITSM |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Operation Processes | 35% | - Service delivery processes
- Control processes
|
| Topic 2: Introduction to IT Service Management | 20% | - Structure and benefits of ISO/IEC 20000 standard - Purpose, value and scope of ITSM - Concepts: services, customers, suppliers, stakeholders |
| Topic 3: Service Management System (SMS) | 30% | - Documentation and process management - Leadership, policy and objectives - Planning, risk management and resource management - Organizational context and governance |
| Topic 4: Design and Transition of New or Changed Services | 15% | - Service acceptance criteria and transition planning - Requirements definition and service design |
EXIN IT Service Management Foundation based on ISO/IEC 20000 is an official EXIN certification exam, identified by exam code ITSM20F.EN. Passing earns you the IT Service Management Foundation based on ISO/IEC 20000 certification, classified at the Foundation level. It also connects with ITSM20FB Bridge Exam, ISO/IEC 20000 Professional, ISO/IEC 20000 Expert, so it can serve as a stepping stone in a wider certification plan. In hiring, certificates work as a quick, quantitative standard, and this one tells employers your skills passed the vendor's own measurement.
EXIN IT Service Management Foundation based on ISO/IEC 20000 candidates answer 40 questions within 60 minutes. Efficiency under the clock is a trainable skill, not a talent: decide your per-question budget in advance, flag anything that threatens it, and keep moving. Running timed simulations in the ValidDumps test engine until you finish with time to spare is the most reliable way to make exam day feel controlled rather than rushed.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 exam requires 65% (26/40) to pass, and official registration costs USD 215–265 / EUR 190–240. Since retakes bill the full USD 215–265 / EUR 190–240 again, the economic argument for thorough preparation writes itself. Let the ValidDumps practice tests be your measuring stick: when your scores hold above the passing line across several consecutive sessions, the exam stops being a financial risk.
No formal prerequisites; open to all interested in ITSM
Because vendors adjust their policies, verify the current requirements before registering on the official exam page.
Registration for EXIN IT Service Management Foundation based on ISO/IEC 20000 goes through the official channels below.
For planning purposes, note that the exam is delivered Online proctored or in-person at authorized test centers.
EXIN recommends these training options for EXIN IT Service Management Foundation based on ISO/IEC 20000 candidates.
Whatever training path you take, finish it with question practice: the 135 items in the ValidDumps ITSM20F.EN package are where knowledge turns into exam-day scoring ability.
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Your purchase is backed by a 100% money-back guarantee with transparent conditions. Take the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam within 60 days of purchase; if you fail, you qualify for a full refund, provided the exam matches your product. Attempts within 3 days of purchase do not qualify, and neither do downloaded-but-unused products, free materials, or expired orders; the candidate name must match the payer name. File with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead choose an exchange: two other exam products of equal value, free, while your original purchase keeps its update service.
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The EXIN IT Service Management Foundation based on ISO/IEC 20000 syllabus is organized into 4 domains, with the largest being Service Management System (SMS) (30%), Design and Transition of New or Changed Services (15%), and Service Operation Processes (35%). The complete breakdown appears in the topics section above; a clear classification of what the exam tests is the first step toward efficient preparation.
A number of new PCs have been installed at a company's offices. For which activity was the Configuration management process responsible?
Correct Answer: D 🗳️
What can be improved by achieving quality objectives?
Correct Answer: C 🗳️
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?
Correct Answer: D 🗳️
What is required to be in place for emergency changes?
Correct Answer: C 🗳️
One of the activities of Capacity management involves making evaluations and predictions regarding the hardware that is required to run a new or modified application. The predictions include data about the performance levels that can be expected, the requisite hardware networks, databases, etc.
and the costs.
Which of the activities of Capacity management is responsible for this?
Correct Answer: D 🗳️
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